ScaleUp Soft - FAQ's
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It's good to ask questions,
keep them coming. More the merrier.

It's good to ask questions,
keep them coming. More the merrier.

FAQ's

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  • 01. I am uploading GSTR1 or GSTR3B but getting Message shows “API access is not available.
    I have mentioned the GST Username in respective field, what should I do?
    The message displayed shows due to two reasons

    • Wrong GST Username mentioned in ScaleUp Soft which does not match with the associated GST Number.
    • The Access to 3rd Party Application is either not enabled or the period of 30 days access is expired. Visit the GST Portal gst.gov.in and Login with Username and password. On Dashboard Under GST Number, click option “View Profile”, then in Quick links select MANAGE API Access. Now on Enable API Request select radio button “Yes” and select Duration to “6hrs” if want to restrict usage or “30days” to allow access for 30 days and click Confirm. Then Logout from GST Portal if not need further.

    • Now in ScaleUp Soft you can upload the GSTR1 Or GSTR3B with OTP request from GST Portal and data will be uploaded.
  • 02. How to generate a new voucher with same details from an existing Sales Invoice?
      You can use the copy document option in the Sales Invoice. For this Go to Sales Menu and Click Sales Invoice, click on Copy Button, From the List, use filters Period - From Date and To Date & Location (if applicable) to select the existing Sales Invoice from which details need to be fetched. All details will get copied from the existing voucher and a new voucher will be ready to Save/Print. You can make any changes if required and Save voucher.
  • 03. How to delete any Sales Invoice?
      For this Go to Sales Menu and Click Sales Invoice, click on Open button, Use filters to get existing invoices list, select the invoice for which you want to delete and then enter Edit Remarks (Under Remarks field) after that click on Delete Button and confirm for Deletion.
  • 04. How to delete Sales Invoices in bulk?
      For this Go to Sales Menu and Click Sales Invoice, click on Open button, Use filters to get existing invoices list, In grid, Enable check box against the particular invoice & select Multiple Invoices and click Bulk Delete and then enter Delete Remarks and confirm for Deletion.

      Note: Bulk delete option is based on the User Rights if allowed.
  • 05. How to delete or edit HSN Number / Code?
      Go to Configuration, Select Miscellaneous Master. In Type, Select Master GST Classification (HSN Code) and click OK, All HSN codes will be listed and user can either Edit HSN Code or Delete or Create new HSN Code.
  • 06. How to create Support Ticket?
      Login in to ScaleUp Soft and click on Call Icon on top strip which will show the option “Raise Support Ticket”,
      Specify the Subject, Support Type, Application for which query is raised (Web/Desktop/Mobile), Description and Preferred Date Time for your availability. You can also attach Document/Screenshot of Error in this Support Ticket.
  • 07. How to modify / edit an existing voucher / Invoice?
    There are two ways to modify the voucher.

    • For this Go to Sales Menu and Click Sales Invoice, click on Open button, Use filters to get existing invoices list, select the invoice which need to be modified. Make necessary the invoice as desired and Save the voucher.
    • Secondly, you can open voucher from reports like Sales Invoice Register or Party Ledger and make changes in the Invoice and click save.
  • 08. How to export document in pdf?
      For this Go to Sales Menu and Click Sales Invoice, click on Open button, Use filters to get existing invoices list, In grid, Enable check box against the particular invoice and click on Arrow to select Export option. Select the format and click export button.
  • 09. From Where I can enter edit remarks in any voucher?
      Edit remarks field is active under Remarks field in Transaction when the voucher is opened in Edit mode.
  • 10. How to check print format - (Select Different Print format)
      Go to Any Transaction -> Click arrow near Print Button and select Configuration.

      In this configuration -> click on Preview preconfigured Format -> From Arrow keys scroll through the Predefined formats and check the preview. Click on “Set As Default” to make the selected format as your Default print format for this Transaction.
  • 11. How to export data from Application – Reports
    From Any Report data can be exported in excel format or PDF Format. Go to Reports Menu -> open the report.

    • For PDF Format click on Print and then Print Preview.
    • For Excel Format, Right Click on detail grid and select export to Excel.
  • 12. How to create New company?
      On Header click on Company Name, A Drop-down list appears with the existing company list. Click on “Create Company” Button on Left Bottom Corner. New Pop up Will Appear for Create New Company, Select the Business Type (from the list of 18 industries), Select the Country (where Business is situated) mention the Company Name and Default COA (Chart of Accounts) and Click Create Company.
      A Company will be created with the preset configurations based on the Business Type Selected.
  • 14. Reference No is required in purchase bill. Why?
      In India, Most of the Parties are registered in GST, and Reconciliation of Purchase Bill is based on the Supplier Invoice Number I.e. Reference No, if the Reference Number is left Blank then reconciliation will not be possible. Moreover, one more condition is applicable that Same Reference Number cannot be entered twice in the one financial Year from the same Party.
  • 15. What is Place of Supply? What is its impact?
    Place of Supply is based on the consumption of goods and services. ‘Place of Supply’ has the vital role in the GST. To know the nature of Supply whether the supply is inter-state supply or intra-state supply, one should know the place of supply to determine the nature of supply. The Supplies are categorized into 2 types:

    • Intra State Supplies: Supply of Goods and Services within the State or Union Territory.
    • Intra State Supplies: Supply of Goods and services from one State or Union Territory to one State or Union Territory, Export of Goods & Services, Supplies made to/by SEZ etc., Import of Goods and Services.
    • If the supply is intra-state supply, tax shall be paid as CGST+SGST and if the Supply is inter-state supply, tax shall be paid as IGST.
      Therefore, it is utmost necessary for the person to determine the correct nature of supply and pay the tax accordingly in correct head.
  • 16. Difference between Sales Credit Note, Sales Return. Same in Purchase Debit Note, Purchase Return.
      Sales Return occurs when customer has returned the procured material due to any complaint / other reason, it involves physical movement of Goods from Customer. So, Seller is liable to pay back the amount received or Credit the Customer Account. Whereas, the Sales Credit Note is issued to give credit to Customer for some adjustment like Freight charge, Any Discount offered or defective quality deduction etc. but in this case the goods movement does not takes place.

      Similar Case for Purchase Return and Debit Note, where Supplier account is debited but Goods movement takes place only in case of Purchase return not Purchase Debit Note.
  • 17. How can we block the rate and Discount change in Sales/POS Invoice?
    This can be managed through User Rights Control.

    • Go to Configuration > Click Manage User
    • From the List displayed, click on edit button against User and Particular company as the User Rights are Company Wise.
    • When the POP up Appears, On Basic Information page click (Next Step) Button, then on User Type Select Custom, Click (Next Step) through Modules, Transaction Action and Reports Action.
    • On Configuration Rights Page, in the Bottom uncheck “Allow Change in Rate” to withdraw rights for change in rate in Sales /POS Invoice and uncheck “Allow Change In Discount” to withdraw rights for change any discount rate from Misc. Fields in Sales /POS Invoice and Click (Next Step) then click “Save”.
  • 18. If customer is unable to change the discount how can you handle them?
      Check with the Administrator, if the User Rights for “Change in Discount” is provided or not.
  • 19. What is Chart of Account Group Creation?
      Chart of Account Group (COA Group) plays important role in defining the Structure to the Books of Accounts of a Company. Purpose of creating COA Group is prepare the hierarchy which defines the different heads of Trial Balance. COA Group also defines the Nature of Ledgers under that group.
  • 20. In Sales Return, how can we Link it with Sales Invoice? Why it is necessary to link with Invoice?
    To Link the Sales Invoice with Sales Return, you must make Sales Invoice as Parent Document of Sales return.

    • Go to Sales Menu > Select Sales Return when Tab Opens on Top right corner of the TAB window clicks on “Configuration” button.
    • Popup will open and Under Heading General, Select Sales Invoice in Parent Document and Click “Save”.
    • Close the Sales Return Configuration.

    • On Sales return Form, now you can find the Button “Pull from Invoice” above the item selection grid.
      For making Sales Return, Select the Party and click on Pull from invoice button. Pop up appear with the list of Invoices of the party selected, Enter the Quantity in “NOW” against an Item. Click OK Button,
      All details will get pulled from the Sales Invoice detail and gird will show the same item as in Invoice.
      Under GST Act, Sales Return, Credit Note or Debit Note should be raised against Sales invoice and In GST return it is mandatory to mention the Against Invoice Number for filing.
  • 21. How to take logo & remove logo in ScaleUp Soft.
      To change the Company Logo, Go to Configuration > Company Setup >Select Basic Setup> Under Heading Basic > 5th option is Logo > Click on “Select Image” Browse to the logo file from your computer and click “Open”. Logo file will be displayed in allotted space. Click on “Save” to save Basic Setup.

      If already applied Logo, you can remove the logo by clicking the Cross button on Image. And Click “Save” to save the Basic Setup.
  • 22. How can I give rights to its user for a single company & withdraw the rights for
    different location?
    This can be managed through User Rights Control.

    • Go to Configuration > Click Manage User
    • From the List displayed, click on edit button against User and Particular company as the User Rights are Company Wise.
    • On Basic Information Page, click on “Allowed Company”, all company list will be displayed, you can select single or multiple companies for any user.
    • Then Set the default Company to login from the allowed company list.
    • Click on (Next Step) on all other pages and finally “Save” button.
    • To Withdraw Rights of Specific Location for any User.
    • Go to Configuration > Click Data Access Rights,
    • Select the User for which the rights need to be changed and press “OK”.
    • Under Skip Location Option, select single or multiple location in which you want to restrict the user to make transactions or view reports and click Save button.

    • Note: You can also set Default Location/Counter for making transactions to this user from this form.
  • 23. Is there any option to delete all the master or one by one?
      Yes, there is a Bulk Delete Option available for master’s other than Miscellaneous Master like Item, Customer, Vendor, Price List etc.
      Open Master List from Menu > Select checkbox for Single / multiple Master/ Select All and click on “Bulk Delete”, confirm for delete.
      All Miscellaneous Master will be deleted one by one.
  • 24. How much employee limit in ultima version?
      You can make up to 40 Employees in Ultima version.
  • 25. How can I take advance from Walk-In Customer without any sale?
      A. You can use POS Order to take Advance from the Walk-In Customer. In this voucher you can record the Details of Customer, Item, Delivery Date, and the Amount received in Advance. POS Order can be then further used to Make POS Invoice through Pull From order option in POS Invoice.
  • 26. What is Real time stock valuation? How it is different from Manual Valuation?
      Real Time Stock Valuation option is given in Reports to provide the actual Value of Closing Stock to ascertain the Profit/Loss for the period. In this current stock value is updated to the predefined Ledger for Closing Stock and the report Profit & Loss Statement or Balance Sheet show the exact situation of Business.
      In Case of Manual Valuation, User must ascertain the Stock Value and enter Adjustment voucher to get the data from these reports, which is very lengthy and time taking process.
      So Real Time Stock Valuation enable the user to get quick reporting
  • 27. What is GST Adjustment Voucher?
      GST Adjustment voucher is used to adjust the Output tax collected with the input credit received and ascertain the payable tax which need to be paid through GST Payment Cash Ledger. Details of these adjustment will appear in GSTR3B report.
  • 28. How to make entry for GST payable amount deposited?
      You can make the Payment of GST payable amount in GST Cash Ledger from Bank through Receipt payment Voucher.
  • 29. How to give backdate Rights to user?
    This can be managed through User Rights Control.

    • Go to Configuration > Click Manage User
    • From the List displayed, click on edit button against User and Particular company as the User Rights are Company Wise.
    • When the POP up Appears, On Basic Information page click (Next Step) Button,
    • On User Type Page Select Custom, Click (Next Step) through Modules, Transaction Action and Reports Action.
    • On Configuration Rights Page, Mark checkbox for “Allow Back Date” to allow rights for the Backdate Entries to user and Click Next Step then “Save”.
  • 30. Explain the GST Category in Customer Creation?
    In Customer Master, GST Category option is given to categorize the party which are used in GST automation entries based on the Selection.

    • Registered category-> If Party is Registered in GST, then all Supplies made will be booked under B2B Section.
    • Un-Registered category-> If Party is not Registered in GST, then all Supplies made will be booked under B2C Section.
    • Composition scheme category-> If Party is Registered in GST under Composition Scheme, then all Supplies made will be booked under B2B Section.
    • UIN/SEZ category-> If Party is Registered in GST as SEZ (Special Economic Zone), then all Supplies will be booked under GST-Type “Export” in Invoices and automatically IGST (Non-Bonded -> on Payment of tax) will be charged for these parties. The reporting for all SEZ parties is made under B2b Section with Type “SEZ”.
    • Export House -> In this case the Party is Registered in GST but with special consideration to boost export some relaxation in Tax % is given, so for this category special field is provided in TAX Code “GST Rate for Export House”. In Sales Transactions, if the party category is “Export house” then in transaction automatically Tax rate changes as mentioned in TAX Code.
    • Overseas Party -> This category is for the parties which are not situated in own territory. All export parties should be mentioned with Overseas Category.
  • 31. Why we ask e-way Bill Login detail & GST Number and Username in Location?
      In Case of Multi Location, Every Location can be registered under GST with either same or different GST Number depending upon the State in which location is situated and it can be different from Company State also. Therefore, we ask for GST Number and Username in each location. Similarly, in case of E-way bill the EwayBill Login Username may be same or different for each location.
  • 32. Item Code can be generated manually or not. If I have More than 5 Codes for single item
    than how to map that in software?
    Yes, Item Code can be generated Manually,

    • Go to Configuration > Company Setup
    • Select Inventory Setup Set Item Coding Configuration to “Manual” and Click Save.
    • In Item Master, now you can set the Manual code with 7 Characters.

    • You can Map different Codes with Single Item from Mapping Code feature, In Item Master click on Button on Right corner of Item Code. This will open a popup in which you can define Multiple Codes with Heading for one item. This Mapping code will be searched from Scan Option on Item Grid.
  • 33. What is GST input not Applicable in item Master? what will be the impact on GST?
      There are some items on which the input tax credit cannot be availed, for those items while creating from Item master they should be marked with “GST input not available”. In this case when the purchase bill is entered, automatically the GST Input amount will be posted in the Purchase Ledger instead of Input GST Ledger (CGST/SGST/IGST).
  • 34. How can we manage the discount on Qty basis? Amount is not definite?
    You can enable “Misc” Component from Billing Setup - Item Level from Sales Setup.

    • Go to Configuration > Company Setup
    • Select Sales Setup, Under Head Billing Setup - Item Level,
    • In Misc1/Misc2/Misc3 (whichever is not enabled), Specify Caption to identify like “Discount”
    • In Tax Behavior, Select Before Tax (in case this amount is considered in tax calculation) Or After Tax (In case the amount will be deducted after tax is calculated)
    • In calculation Type Select “Calculation”
    • In Calculate On, Select “Quantity”.
    • Select Posting Ledger, if require Separate finance posting, otherwise it will be considered as Sales Ledger.
    • Click “Save” to save configuration.
  • 35. Explain All GST Type in Sales invoice?
    GST Type is categorization of Sales Invoice based on its Nature of Supply. Under Sales invoice: –

    • Tax Invoice - > In this type of Sales it includes all Interstate and Intrastate Supplies to either Register / Unregistered Person except Export / Bill of Supply / Supplies to SEZ / Ecommerce Supplies.
    • Export Bonded - > Export Sales which are supplies made to Overseas Party without Payment of Tax as Export under Bond / LUT. In this case the Tax rate is zero and no posting for tax is made.
    • Export Non-Bonded - > Export Sales which are supplies made to Overseas Party with Payment of Tax. In this case the Tax rate is as applicable, and tax is calculated but tax is not added to Bill Amount. Separate Tax posting of Output Tax Payable and GST Recoverable Account is created.
    • E-Commerce Supply - > All Supplies made to Ecommerce Traders should be entered through E-Commerce Supply. Additional information is captured as Buyers GSTIN so automatically if supplies made to Registered persons will be considered as B2B invoice other wise the transactions are considered in B2C Type and Ecommerce GSTIN will be displayed In GSTR1.
    • Bill of Supply - > In This Type, Supplies made are not liable to charge tax from the customer, this type should be used by Dealer under Composition scheme. As Composition dealer is not liable to collect Tax.
    • Branch Transfer - > Branch Transfer Sales is for the Material transfer from one Branch to Another Branch when both branches are not in same state i.e. interstate transaction.
  • 36. Explain Complete concept of Price List.
    Price List Functionality in ScaleUp Soft is a facility for user to manage different sales rate of same item for a group of customers. User should categorize the Customer and Tag a “Price Category” (Miscellaneous Master) in Customer Master, based on which Price List can be maintained. Go to Customer Master> Create / Edit Customer, Under Head “Defaults”, Select Price Category and Click “Save”.
    To Create Price list:

    • Go to Sales > Price List > Create New > Specify Description for the Price list.
    • Select the Price Category and select Effective From date.
    • In Grid enter the Rate, MRP, Item Level - Billing Misc. (if enabled)
    • iv. Click on “Save”.

    • Note: User can also Import the data from excel file.

      After the Price List is created, In Transaction Vouchers preference for Sales Rate/Purchase Rate is given to Price List instead of Item Master Rate and based on the Price Category mapped in Customer/Vendor Master and Price list the rates are considered in voucher entry.
  • 37. Can we change the customer code?
      Yes, Customer Code can be defined manually but it should be of 6 characters.
  • 38. What is credit Limit in Customer Master? What is its impact/Report?
      Credit Limit in Customer Master can be defined to restrict the voucher entry for the customer if the Customer balance is going over the credit limit assigned for the customer.
      In Sales Transaction, if the Customer balance is going beyond the credit limit defined the voucher cannot be posted and notification to user is given that the customer balance has reached the credit limit.
  • 39. How to apply interest rate on customer outstanding. What’s is its impact/Report?
      To charge Interest on delay payment you must Define Interest rate yearly In Customer Master. From Sales Menu > Select Customer > Create / Edit Master, define interest rate in field Interest rate yearly.
      Go to All Reports> Finance Reports> Interest Statement Bill to Bill / Interest Statement Ledger Base. In both reports based on the delay days the interest is calculated for the period specified.
  • 40. How to maintain Multiple units of Measurement (UOM) for one item?
    You can manage up to 2 Units of an Item in ScaleUp Soft, It can be managed through Separate pack unit which can be enabled through Inventory Setup in Configuration. Once this setup is enabled:

    • Go to Item Master> Create /Edit Item > enable option Separate Pack Unit and specify Pack Unit below Stock Unit and specify Unit factor in “StockVsPack“. For E.g. In Item A, 1 Box contains 10 pcs then StockVSPack in this case will be 10. Here Stock Unit will be PCS and Pack Unit will be BOX.
    • In Transaction, when the item A is selected, enter the value in Pack Quantity suppose 2 then automatically in Quantity field 20 quantity will appear and vice versa case only if the pack quantity is 0 (Zero).
    • In Reports like Invoice Registers, Stock Trial, Stock Ledger, or Valuation Pack Quantity wise report is available.
  • 41. How the default salesman & agent come in Sales / Purchase invoice.
    For this you must Enable Setting in Sales / Purchase Setup from Configuration and then Map Salesman and Agent in Customer / Vendor Master.

    • Go to Configuration> Company Setup > Sales Setup
    • Enable Salesman Wise Billing and Agent Wise Billing and Click “Save”.
    • Select Purchase Setup.
    • Enable Agent Wise Billing and Click “Save”.
    In Customer / Vendor master > Create / Edit Master -> Under heading “Default” Select Salesman Executive and Agent-Broker from their respective List and click “Save”.

    In transaction, After Customer / Vendor Selection the automatically the Default mapped Salesman Executive and Agent Broker will be fetched. User can reselect and modify if required at the time of transaction.
  • 42. How to remove the edit remarks in voucher entry?
      If user do not want to mention the reason for editing the voucher, then user can configure “Manage Document History” in General Setup from Company Setup. When this option is disabled then for editing any voucher, edit remark will not be mandatory. But for these actions Voucher Delete /Cancel / Restore, edit remark will be mandatory even if the manage document history is not enabled.
  • 43. How to give advance to Employee?
    In ScaleUp Soft, it is very simple to manage Advance given to Employees, User does not have to Create Multiple Ledgers for each Employee. User can manage it through Finance Attribute in Finance Setup. To Enable Attribute in setup and Default Advance Ledger,

    • Go to Configuration> Company Setup > Finance Setup. Under Head “Attribute” In Field1 mark “Required” checkbox and specify Caption “Employee” and select “Employee” in Type and Click Save.
    • ii. Then Under heading “Default Employee Ledgers” look for Employee Advance Accounts edit the Ledger, On Popup Chart of Accounts - > Under Heading “Attribute Applicable”, Enable the option Employee and click Save.
    In Finance Transaction > Receipt Payment Voucher, after selection of Default Ledger Employee Advance Accounts. In Attribute Panel, select Employee Name from the list (Employee Master List) to which the advance is paid. So Multiple Combinations can be made in single ledger to track the employee wise advance.
  • 44. How to Deduct advance from Employee when Salary is paid?
      At time of Salary Process, In Advance Field, specify the amount which need to be deducted from the Employee which is given as advance. In Financial Entry (Auto Posting – Post in Finance) the Employee Advance Ledger will be credited with the amount to adjust advance given to employee. User can check the Report -> Attribute Analysis (MIS Reports) to check Employee Advance Ledger.
  • 45. How can we set link of invoice in SMS?
      In Sales Invoice, Click on Configuration (Right Corner near Help Button), In Popup, Scroll to “Email/SMS Section”. In Attachment Select Option Link and Set “Auto SMS On” to send the SMS on Create (New Invoice) / Edit (Modification of Invoice) / Approved (when Invoice is Approved) / All (All actions) then Click Save.
  • 46. How can we make Sales bill for Special economic zone?
      All Supplies will be booked under GST-Type “Export” in Invoices and automatically IGST (Non-Bonded -> on Payment of tax) will be charged for these parties. The reporting for all SEZ parties is made under B2B Section with Type “SEZ”. The Tax Amount (in case of Non Bonded) will not be added to Invoice Amount but will be posted to GST Recoverable and Output Payable IGST Account.
  • 47. In payment Receipt there fill outstanding come with branch filter or not?
      No, Branch Wise Filtration is not provided in Payment Receipt Voucher, the Outstanding bills for every branch are displayed when fill Outstanding is clicked.
  • 48. From Where I can check my Balance Stock Value?
      User can check the Stock Valuation Report to check the Balance Stock value.
      Go to All Reports > Inventory Reports > Stock Reports > Stock Valuation
  • 49. What is the difference in Stock Ledger Doc Rate & Issue Rate?
      In Stock Ledger, Issue rate is the cost price of the Item based on the Valuation method selected, whereas the Doc Rate is the rate mentioned in the transaction when stock movement incurred.
  • 50. How to Change a company?
      On Header click on Company Name, A Drop-down list appears with the existing company list, click on the Company you want to switch.
  • 51. How to see the license?
      On top Left Corner, Click on ScaleUp Soft Logo. Pop up will Display the Company Subscription Information like Valid Up to period, Product Type and No of Allowed Users.
  • 52. How to compact & repair the MDB Database for fast functioning?
      ScaleUp Soft do not recommend Compact & Repair for fast functioning; this option is feature of MS Access to recover any corruption in database.
  • 53. How to Integrate ICICI bank with ScaleUp Soft?
    For ICICI Integration,

    • From the Dashboard, click under Banking and on quick transaction page, click on “Integrate With ICICI Bank“ OR Go to Configuration->> Company Setup->>Integration Tab.
    • Then Click button “Register Now” to Register existing ICICI Current Bank Account, On Popup of Payment Integration, Select ICICI Bank Ledger already created in ScaleUp Soft from the List of Bank Accounts, if not exist create the ledger in ScaleUp Soft from button in the List of Bank Accounts. In ScaleUp Soft Bank ledger, it is mandatory to enter the ICICI Bank Account Number in the “Account No” field. Under the Bank Online Payment, Select the Transaction verification method from type
      • Not required – In this case, only voucher will be saved. User have to make the payment either through Online Transfer / Standing Instructions or Cheque.
      • OTP Based – In this case, Voucher will be saved and Request will be initiated to Bank with the Supplier Bank account details and Amount to be transferred. Bank Transaction SMS will be sent by Bank on registered Mobile number to complete the Online transaction.
      • NonOTPBased – In this case, Payment Voucher will be saved.
    • After Bank Ledger Selection, enter your ICICI Bank UserID in “ICICI UserID” in Masked field and click OK Button.
    • Next Step enter your Corporate ID and Alias ID (if generated) provided by the Bank.
    • Enable the check box to agree “Terms and Conditions” and click Register. A request will be generated to integrate your account in ScaleUp Soft with ICICI bank and New Page will be redirected to ICICI Bank CIB Portal to login.
    • Login into your ICICI Account, Click on Connected Banking option in left panel.
    • Click on “Connected Banking Approval” Tab, Here you will find the pending Aggregator Approval List, select “ScaleUp Soft” Then Click “Approve”.
    • Preview the Request and Enter the One Time Password (OTP) received for approval and Click “Confirm”.
    • Go to ScaleUp Soft Login and open the Integration page from Company Setup.
    • Enter User ID and Click Check Status - > when confirmed from Bank, it will be display status as “Registered”. Your Bank account is now integrated for making transactions directly from ScaleUp Soft.
  • 54. Can we make multiple payment voucher from single window?
      Yes, you can use Payment Dunes Voucher under Purchase Menu, if User want to create vouchers and adjust the bills from one Single Window, Party wise vouchers will be created. If Integrated with ICICI Bank, Payment can also be made without login in ICICI Portal.
      If you do not want to adjust bills, then there is another option. Use Receipt Payment Voucher in Finance Module and select multiple Supplier and posting will be done individually In Cash/Bank Ledger and Party Ledger.
  • 55. Can we make finance entries through bank statement directly?
    Yes, you can make entries directly from Bank Statement.

    • From Dashboard > Click on “Banking” > Quick Bank Transaction will open, Select the Bank Ledger and Date from which the Statement need to update.
    • If Bank is integrated with ICICI Bank, then click Download Statement, enter UserID in Popup transaction details will be fetched from Bank. Save the Bank Statement
    • Otherwise if not integrated with ICICI click on Arrow button near Upload Statement to “Download Format”, prepare excel in the provided format and then click Upload Statement, select excel file and click OK. Statement will be saved for the period specified.
    • All details will be listed in grid from the bank Statement. Now select Ledger /Party (as applicable) with each transaction and click “Save”, Vouchers will be generated automatically.
  • 56. In customer & Vendor file import it shows only red tape Why?
      While Importing data from excel file, if the Red strip is displayed it means that there is some issue with data in Excel file. Some Mandatory field and missing in the file. Please recheck data fields, for any help please read the comments on each column heading for assistance.
  • 57. How to give access rights to user for Specific location?
    To give Rights of Specific Location for any User.

    • Go to Configuration > Click Data Access Rights
    • Select the User for which the rights need to be changed and press “OK”.
    • Under Skip Location Option, select single or multiple location in which you want to restrict the user to make transactions or view reports and click Save button. All Left over locations can be accessed by user. For all branch rights do not select any location in skip location.
    Note: You can also set Default Location/Counter for making transactions to this user from this form.
  • 58. How can admin change the password of their user?
      No Option for Admin to change password of any user. Only user can change or reset their own password.

      From Change Password -> ScaleUp Soft User can change their password after logged in to ScaleUp Soft, click on Username on the right top corner and select “Change Password”. A Popup will appear in which user should specify their Old Password and create New Password then “Save”.

      To Reset Password or If user forgot the password -> On Login screen, click on link “I forgot my password”, system will ask for the Login ID (User id) for which the password need to be changed. ScaleUp Soft will send OTP on Email to the registered email of user. When User confirm OTP, Popup will show options to enter Old Password and New Password. Change the Password as desired and click Save.
  • 59. Can we add some line in SMS? How to remove ScaleUp Soft add in SMS.
      Yes, In ScaleUp Soft User can modify the SMS Template for every transaction. Simply Go to Voucher and Open Voucher Configuration, Under Email/SMS Section, specify the text as desired and Save.

      Yes, User can use their own SMS URL for sending SMS through ScaleUp Soft and the ScaleUp Soft Promotion Text will not be added in that case. To Add the Own SMS API, Go to Configuration > Company Setup > Select General Setup > In Field SMS URL, add the SMS API and click “Save”.
  • 60. How to enable parent document? what are the uses of parent document?
      Parent Document can be enabled from Voucher Configuration, User can Open Transaction > click On Configuration (on Header Strip near Help Button) Under Heading “General”, Select “Parent Document” and click Save.

      On Transaction, now you can find the Button “Pull from ……………” above the item selection grid.

      For making voucher, Select the Party and click on Pull from ………………button. Pop up appear with the list of Invoices of the party selected, Enter the Quantity in “NOW” against an Item. Click OK Button,

      All details will get pulled from the parent transaction details and gird will show the same item as in parent voucher.

      This feature helps the user to make link between the two transactions and no need to re-enter the complete voucher as all the details are automatically fetched from the parent voucher.
  • 61. How to remove the suffix in voucher no?
      Suffix in Voucher Numbering Configuration is based on the “Reinitialize Series”, It cannot be changed. If user want to remove the suffix it can be set to Never. This Option is not recommended in case of Sales Invoices as the voucher number must be reinitiated based on the Financial Year.
  • 62. How to fix a prefix in voucher numbering?
    Manual Prefix can be enabled from Voucher Configuration, User can Open Transaction > click On Configuration (on Header Strip near Help Button) Under Voucher Numbering Select option “Prefix” to Manual or Auto.

    When Prefix Set to Auto, User must select “Auto Prefix Based On” to Location/Document Category,

    • when based on Location, at time of Voucher Entry on the change of location the prefix (Location Code) will change based on the location selected
    • when based on Document Category, at time of Voucher Entry on the change of Document Category the prefix (Document Category Code) will change based on the Document Category selected.
    In Manual Prefix, User can add the new prefix/use existing at the time of voucher entry.
  • 63. How to add bank details in invoice.
      User can add Bank detail in Print Configuration of Any Transaction, there are 5 field provided to mention the Bank Details. Under Default Print Formats, the fields are already available for printing.
  • 64. How do I create new user in ScaleUp Soft?
      Go to the Configuration option and click on it (from top right corner and 4th option from left) and from dialog box click on Manage User option. Then click Invite User (Guest User) and mention the email Id of the guest (for example - Accountant) or Click on New User and then you need to fill all the Basic Details of the user.
  • 65. How to add/create new user with Administrator Right?
      Go to the Configuration option and click on it (from to right corner and 4th option from left) and from dialog box click on Manage User option. Then Click on New User Icon (available in Right Side) and fill all the Basic details of the user and then click on ‘Next Step.’ In next option need to select option (in from of Administrator), then select Next Option and on next page it will give you congratulation message on screen. (User will get an activation email on their registered email address)
  • 66. How to create a new user who can see Reports only (e.g. Accountant/MIS department)?
      Go to the Configuration option and click on it (from top right corner and 4th option from left) and from dialog box click on Manage User option. Then Click on New User Icon (available in Right Side) and fill all the Basic details of the user and then click on ‘Next Step.’ In next option need to select option (in from of Report Only), then select Next Option and on next page it will give you congratulation message on screen. (User will get an activation email on their registered email address)
  • 67. What is the user of Manage User option?
      Manage user option is an extra feature provided by ScaleUp Soft for those people how has different users who manage different department/accounts like (Finance/Inventory/Sales/Purchase/MIS). With this option we can add different users with different right like ‘Different user with all rights (like partner), Reports only (who can only see reports of the company (like Accountant, Banks, Investors etc.), and user with Custom Rights (limited rights or per department or limited account rights)
  • 68. How to open opening stock link?
      To add opening stock you need to go to top right corner and click on 4th option it will open the dialog box from that list select 4th option(from left side) “Opening Stock".
  • 69. How to add opening stock (Item/Article/Service/SKU)?
      Go to the opening stock menu and add opening balance to items you need to update. From item menu list you can add details like ’Pack Quantity, Quantity, Serial Number, Batch Number, Rate (Cost of an Item)’

      **If you have Multi-Location option and Warehouse option enabled then you need to select those option as well.{Those options become Mandatory}
  • 70. How to add opening outstanding amount for Customer (Client/Tenant/Member)?
    Startting ScaleUp Soft is very simple, just register on website by clicking of FreeTrial, fill

      Go to the Opening Stock then click on the first option (Bills O/s Customer). Then click on Create New, then select Store from drop down list. (Store option is only available if Multi-location option is enabled in General Setup). Then select Customer from drop down list.

      Then from list you can add details like ‘Bill Number/Bill Date/Due Date/Currency/Debit or Credit/Outstanding Amount’
  • 71. How to add opening outstanding for Vendor (Supplier/Jobber/Merchant)?
      Go to the Opening Stock then click on the 2nd option (Bills O/s Supplier). Then click on Create New, then select Store from drop down list. (Store option is only available if Multi-location option is enabled in General Setup). Then select Vendor from drop down list.

      Then from list you can add details like ‘Bill Number/Bill Date/Due Date/Currency/Debit or Credit/Outstanding Amount’
  • 72. How to send SMS through our SMS pack purchased?
      Yes, User can use their own SMS URL for sending SMS through ScaleUp Soft and the ScaleUp Soft Promotion Text will not be added in that case. To Add the Own SMS API, Go to Configuration > Company Setup > Select General Setup > In Field SMS URL, add the SMS API and click “Save”.
  • 73. What is the Merge Master? What are its uses?
    Merge Master is a handy tool to merge details of one master with another. It can be used when accidentally duplicate Master is created, and which is already used in transactions to merge data.

    • Go to Configuration > Select Merge Master
    • Select the Master Type from the list.
    • In Master to be removed (Old Master), select the master name from the list from which the data to be moved to existing master.
    • In Data to Merge In (New Master), select the master in which the data need to be merged.
    • Click Save to update transactions.

    • Note: Use this option to merge data of one Master with another Master and there will be no Rollback after you save. Be Cautious!!!

      All Old master entries will be moved to New Master and Old master will be deleted.
  • 74. Can we make Sale & Purchase transaction in one Party?
      Yes, you can make transactions for Sales and Purchase from same party, In Customer / Vendor Master, enable property “Common for Sales Purchase” and the Customer will be displayed in Vendor List and vice versa.
  • 75. How to check cash bank Book?
      Go to Reports >> All Reports >> On Top left Block Finance Select Cash Book / Bank Book to view the Reports, change filters to change parameters.
  • 76. How many components are there is Employee Payroll Structure?
      In HR Configuration Setup, we can take up to 10 Salary Components for Salary Structure.
  • 77. How to Start Accounting with ScaleUp Soft
    Startting ScaleUp Soft is very simple, just register on website by clicking of FreeTrial, fill

    • Register ScaleUp Soft : You can register by clicking on Free Trial button on ScaleUp Soft.Com, fill EmailID, Mobile No and Name and Click on Submit Button, you will receive email for verification – click on Confirm button on Email and you are ready to Login
    • Login ScaleUp Soft by clicking on Login Button, enter your Username and password – You will be onboard to ScaleUp Soft. When you Login first time , Getting Started guideline page will be opened automatically, you can explore video, go through different feature details. When you are done, click on Alignbook logo and dashboard will appear
    • Import Customer Master and Item Master through excel or create manually and you are ready to generate invoices
  • 78. How much AligBooks cost to me
    ScaleUp Soft have 2 Main model i.e. offline application and online – cloud application. If you want to go for offline application, you have to pay just one time cost based on single user or multi user. In case you opt for online , the cost is yearly subscription and ScaleUp Soft provides you 3 option in subscription i.e. Basic, Premium and Ultima. For All price and difference between variants please click on Pricing Tab on ScaleUp Soft
  • 79. What is difference in Online and Offline
    ScaleUp Soft Online is yearly subscription and you have to pay the subscription fee every year which is less than AMC charges of any software . You have several benefit in online (cloud) application i.e. a) You are not dependent on system and can operate from any system, any time and from anywhere by just opening browser b) You do not need to take care of data backup – the ScaleUp Soft highly qualified team is taking care for backup of your data 24x7 with automated multiple backup plans.
  • 80. Can I use desktop application even if I opt for cloud subscription
    Yes, desktop application is completely free for online subscription users and you can download desktop application from download section in ScaleUp Soft.com. The biggest advantage is, you can even work when network is not available through offline mode and can sync your data to server whenever net is resumed
  • 81. Can I work on Mobile
    Yes , ScaleUp Soft provides you absolutely free mobile application (android based) in case you opt for online subscription. You can download mobile application from Google market Place and start using the same with same credentials. ScaleUp Soft Mobile App provides you option to generate Invoice , create new customer , create Cash/Bank receipts and payments and view many reports and dashboard on your mobile.
  • 82. Do I have to pay every year for Offline application
    No , offline application cost is one time cost and it will keep on working for lifetime. However if you want free version updating after one year , you need to pay nominal AMC charges.
  • 83. How to Generate Invoice
    Generating Invoice is very simple, just 4 steps

    • Click on Sales  Invoice on main menu – Invoice form will be opened
    • Select Customer
    • Select Items
    • Click on Save if you do not want to print else click on print button , your invoice will be saved and printed
  • 84. How GST is taken care in ScaleUp Soft
    GST is completely Automated in ScaleUp Soft, when you create items, input the HSN code of the Item, if HSN code is not yet created, create from there only, when you create HSN code , select Tax rate in the HSN code. Now when you generate sales invoice or purchase, system will automatically pick the HSN code and Tax rate. You already selected State in your company address and customer when you created customer master, system will automatically identify whether IGST will be applied or CGST/SGST will be applied based on state of your company/branch and customer state. GSTR3B, GSTR1 and GSTR2A reconciliation
  • 85. How to generate eWayBill in ScaleUp Soft
    Nothing extra need to be done in ScaleUp Soft for eWayBill. When you have prepared the invoice, click on open button, select the invoice for which you want to generate eWayBill and click on Generate eWayBill Button and you will receive the eWayBill on your email.
  • 86. How GSTR3B and GSTR1 is generated in ScaleUp Soft
    When you prepare Invoice and book your purchases, GSTR3B and GSTR1 is automatically available in multiple formats. You can see GSTR3B/GSTR1 on screen in report section and verify data and then you can even submit your GSTR1 and GSTR3B directly on GSTN server by clicking on Submit to GSTN button provided on report or you can download Json file and submit it on GSTN server
  • 87. How does ScaleUp Soft provides GSTR2A reconciliation
    Since ScaleUp Soft have direct access to GSTN server, GSTR2A reconciliation is readily available in ScaleUp Soft, Just click on GSTR2A report and click on download from GSTN button and system will generate GSTR2A.
  • 89. What about my data if I stop subscription after one year.
    ScaleUp Soft is committed to retain your data till 5 years even if you stop subscription. You can login into ScaleUp Soft up to 5 years and view/ print your transactions and reports however you will not be allowed to make any change if your subscription is expired. Also to secure your data at your own computer , ScaleUp Soft provide you another option, just download desktop application and sync data to your desktop application from server and this way you will have all your data in running condition with you.
  • 90. How my data will remain secured
    You data are completely secured on AlignBook server. We have complete automated backup plans in place along with disaster management system. In terms of data access, no one can access your data , even team ScaleUp Soft, without your password
  • 91. How ScaleUp Soft is suitable for Pharma/Medicine Business
    ScaleUp Soft provides you all specific requirements of pharma / medicine business like Batch No and Expiry management, MRP based on Batch No, Short Expiry Report, Schedule H Sale register etc. alongwith all standard features.
  • 92. How ScaleUp Soft is suitable for Garment Shop / Trading
    ScaleUp Soft provides you features specific to Garment sector like Attribute i.e. Color, Size, Length management with every SKU, Barcode specific attributes, barcode based scanning and rate management along with Barcode SKU based reports and analyses
  • 93. How ScaleUp Soft is suitable for Mobile Trading / Shop business
    Serial No / IMEI based stock tracking is key requirement of this sector and ScaleUp Soft provides you functionality to Scan and track IME no on every movement of material. Also you do not to create multiple SKU for different colors and data can be managed through color attributes
  • 94. How ScaleUp Soft is suitable for Tours and Travel Business
    In tours / Travels Billing , generally package are sold which have different items with different HSN code and Tax rate. ScaleUp Soft Bundle Item functionality make invoice generation very easy for tours and travel agents.
  • 95. Is ScaleUp Soft suitable to Manage Banquet Hall accounting
    Yes, ScaleUp Soft provides complete Booking management system along with Booking Calendar on web as well on Mobile. You can books different Halls, Banquet with different types of menu/packages with additional services and ScaleUp Soft provides you complete tracking along with Booking wise expense and profit analyses.
  • 96. How does ScaleUp Soft work for Professionals
    ScaleUp Soft non inventory item / Service Item functionality make it very easy for professionals to generate their invoice for different type of service invoice. Also auto scheduling option generate invoice periodically automatically and can be directly mailed to client based on periodicity set
  • 97. What is special functionality for Grains/Pulses trading
    ScaleUp Soft provides features to manage gross weight , tare weight system . Also provides facility to manage inventory in double unit i.e. you can manage every SKU in terms of Bags as well KGs with auto conversion as well actual conversion facility.
  • 98. Can I generate Export Invoice in ScaleUp Soft
    Yes , ScaleUp Soft provides true multicurrency functionality and you can generate invoice in any currency and define currency conversion rate based on which automatically transaction will be managed both in base currency and transaction currency. Also while generating Export Invoice, just select invoice type as “Bonded Export” or “Non Bonded Export” based on which GST will be auto handled
  • 99. How do I manage import purchases in ScaleUp Soft.
    Managing import purchases in ScaleUp Soft is very simple. ScaleUp Soft provides facility to book invoice in the actual currency, manage GST input automatically and overload import expenses like clearing forwarding expenses, custom duty and other expenses on inventory. Simply select Bill type as “Import” while booking purchase and rest of the things will be automated.
  • 100. Can I define PriceList / Rate List in ScaleUp Soft
    Yes, you can have multiple Price List in ScaleUp Soft for different categories of your customer. Based on customer selection and customer category, it will pick auto rates from relevant rate list based on customer category. This is also applicable in managing your purchase. Also you have flexibility to change rate at the time of invoicing
  • 101. Can I send Invoice on Mail / Send intimation on SMS
    Yes , you can configure auto Emailing / SMS on new Invoice generation or modified or both. You can define your own template message. Also you have option to Email /SMS invoices manually
  • 102. Can I manage multiple Invoice Series, separate for Export and Domestic Invoice
    Yes, ScaleUp Soft provides functionality to manage multiple series for invoice or any other type of document. You can have as many series as you want and number can be generated based on series selected.
  • 103. Can I have different Print formats of Invoice
    Yes, ScaleUp Soft provides you facility to select multiple print formats from the range of invoice formats available and you can change the selected format in terms of your Name, address, Logo, extra description, GST No, PAN No etc.
  • 104. Can I track Salesman / Sales Team /Agent wise sales
    Yes, ScaleUp Soft provides functionality to Tag salesman / Agent with each customer and in sales invoice , sales man is auto selected based on customer selection and you have option to change salesman in the invoice. Based on this ScaleUp Soft provides to several salesman / Agent based analyses on sales and purchase along with incentive report.
  • 105. How TDS is managed in ScaleUp Soft
    While creating vendor, you can choose if TDS will be applicable to this vendor and if you select yes, you can also select the applicable section under which TDS will be deducted. Based on this TDS JV will be automatically passed while booking invoice / making payment with option to change Gross / TDS amount. The section wise deduction report will also be available.
  • 106. Can I track Inventory for multiple warehouses
    Yes, ScaleUp Soft provides you facility to manage multiple warehouse in system and track inventory movements and stock availability for a single warehouse or combined for selected warehouses.
  • 107. We have multiple offices how ScaleUp Soft assist
    ScaleUp Soft have inbuilt multi location functionality, you do not have to buy license or manage a different company to manage accounting / inventory at different location rather just create location under the company and generate all reports including Profit Loss a/c / Balance Sheet for the particular location or combined for selected location and even columnar report location wise. ScaleUp Soft also provides functionality for inter location movement of materials for both the cases i.e. Locations are in different state and GST will be involved or Locations are in same state with same GSTN no
  • 108. Can I create Extra Fields in Documents / Masters
    Yes ScaleUp Soft provides you to create extra input fields in almost every document and masters along with the standard input fields. You can configure module wise Extra fields with different types like text, numeric, date etc.
  • 109. Can I configure Approval / Authorization system
    Yes , on every document configuration , you have facility to configure approval system up to 2 Levels. Once document is generated, the same will be available on the dash board of the approving authority and can review and approve the same.
  • 110. Can I have user wise restrictions for different options available
    Yes, you can manage user rights and access both in terms of options available as well as data for a particular or selected location. ScaleUp Soft provides you complete user management system and you can create multiple users with different user access rights even limiting companies available to different users.
  • 111. Can I import data from Excel
    Yes, ScaleUp Soft provides you facility to import all types of Masters and Transactions through Excel. On every Master / Voucher , download Excel format option is provided, you can download format , put your data in that format and import the same into system , being it customer master or Item master or Sales Invoice or any other document
  • 112. I have major Sales through Market Place Like Amazon , Flipcart etc, how to manage Sales
    ScaleUp Soft Provides you specific Market Place sales option. In Sales GST Type, Select Ecommerce Supply and in Reference No – input the market place order no. In Customer , choose the market Place and if fulfillment is from Marketplace warehouse, you can choose relevant warehouse of the marketplace. End customer address can be mapped with shipping address and if end customer is registered dealer , GST No can be mapped with Buyer GST No. Special Payment module is provide for market place “Market Place Payment where you can put every detail of payment like settlement amount, reimbursement , deductions etc against each order. You can also import all market place sales and payment through Excel.
  • 113. Can I configure Multiple Discounts / Levies in Sales and Purchase
    Yes – ScaleUp Soft provides you to configure multiple discounts and other charges. Go to Sales or Purchase setup and you can configure both multiple discounts and other charges Line item wise as well document wise with calculations , tax impact etc as the configuration provides you flexibility to set the system as per your requirement in beginning.
  • 114. Can I generate Party Account Confirmation and Mail directly
    Yes , In report section , under finance report – you can find option for Party Account confirmation, click on that and you will get options to input Period. ScaleUp Soft provides both summary and Detail format, choose the relevant one . You can Print, Preview or directly mail to selected parties from here.
  • 115. Can I generate Loan Account Confirmation and Mail directly
    Yes , In report section , under finance report – you can find option for Loan Account confirmation, click on that and you will get options to input Period. ScaleUp Soft provides both summary and Detail format, choose the relevant one . You can Print, Preview or directly mail to selected Loan Accounts from here.
  • 116. How to generate Payment Reminder for Customer
    You can generate Payment Reminders for Customers Print that , Preview on Screen or mail directly from system. ScaleUp Soft Provides you three levels of Payment reminders i.e. 1) Summary Format where only net outstanding mail will be send 2) Bill to Bill Outstanding – in this case complete details of all outstanding bills will be printed 3) Ledger Format – in This case complete ledger for the given period will be sent to customer. Go the Reports – Customer – Payment Reminder for this.
  • 117. Does ScaleUp Soft Provides Ageing on outstanding for Customers and Suppliers
    Yes, ScaleUp Soft provides you Ageing Analyses both for Receivables and Payables. The Ageing period is also flexible and you can set ageing period in setup based on which ageing columns will be auto generated. ScaleUp Soft provides you ageing both on Bill to Bill payment basis if you are knocking payment with bill and on FIFO basis if you are not knocking payment with bill.
  • 118. Can I generate Loan interest Statement from ScaleUp Soft
    Yes , ScaleUp Soft Provides you option to calculate and Generate Loan interest statement along with applicable TDS . Go to Reports – Finance – Primary Books and you will find option “Loan Interest Statement”. You can define interest rate and calculation type at the time of Ledger creation it self, you must chose “Yes” for Loan account when option asked while creating ledger under loan groups.
  • 119. Does ScaleUp Soft Provide Stock Ageing report
    Yes you can generate stock Ageing report, Under Reports – Item- Stock , you will find stock ageing report option. Stock Ageing is calculated on first in First out basis. Aging period is configurable and you can set the same in setup.
  • 120. Can I choose Tax Inclusive or Exclusive in Rate on Invoice
    Yes, ScaleUp Soft provides you option to configure Tax option in setup where you can choose “Inclusive” – if you follow a consistent rate system where rates are always inclusive of Tax, can choose “Exclusive” if rates are always exclusive and choose Document Based if you decide on bill to bill if rates will remain inclusive of Tax or Exclusive of Tax